Terms of service

These terms are the agreement between you (the business or person signing up) and Novasys IT (Pty) LTD (Registration 2018/058452/07) (“Novasys”, “we”) for the use of NovaTrack. By creating an account you accept them. If you sign up on behalf of a business, you confirm you may bind it. We have kept them short and readable; they are not a substitute for legal advice.

1. The service

NovaTrack shows the location of Apple AirTags on your account using reports from Apple’s Find My network, together with history, zones, alerts, share links, an API and webhooks.

Location updates depend on Apple devices passing near a tag. In busy areas updates typically arrive within minutes; in remote areas they can be hours apart or not arrive at all. NovaTrack is not an emergency, safety-of-life or real-time vehicle tracking service, and you should not rely on it as one. NovaTrack is not made or endorsed by Apple, and changes Apple makes to Find My may affect the service.

2. Your account

• Keep your login details and API tokens safe. You are responsible for activity on your account.
• Give us accurate information and keep your contact and alert email addresses up to date.
• You may invite team members; you are responsible for what they do on the account.

3. Acceptable use

You must not use NovaTrack to:

• track a person without their knowledge, or stalk, harass or harm anyone;
• track property you do not own or have the right to track;
• break any law, including POPIA and labour law;
• attack, overload, reverse engineer or resell the service without our written agreement.

We may suspend accounts that break these rules, and will co-operate with lawful requests from authorities.

4. Tracking employees and other people

Where a tag travels with an employee, contractor or anyone else, you are responsible for giving them proper notice, having a lawful basis (and consent where required), covering tracking in your policies or contracts, and only collecting what you need. Use the working hours and on-job privacy modes where they fit. Novasys acts as your operator for this data, as described in our privacy policy.

5. Tags

You may bring your own AirTags, in which case you confirm you own them and may share their keys with us. Tags bought from Novasys are sold on the terms of the quote or invoice. Apple’s own warranty covers AirTag hardware.

6. Trial, fees and billing

• New accounts get a free trial of 14 days with a limited number of tags.
• After the trial, fees are charged per tag per month in South African rand, in advance, through PayFast, at the price shown when you subscribe.
• If a payment fails we may limit tracking until the account is paid up.
• We may change prices with at least 30 days’ notice by email. The new price applies from your next billing date after the notice period.
• If you sign up as an individual consumer (not a business), you may cancel within 7 days of your first payment and we will refund it in full, as the Electronic Communications and Transactions Act allows. Email support@novasys.co.za to do so.
• Apart from that, fees already paid are not refundable for part months, except where the law says otherwise.

7. Cancelling

You can cancel any time; there is no minimum term. You keep access until the end of the period you have paid for. We may end the service with 30 days’ notice, or straight away if you seriously break these terms. After an account closes we delete its data as described in the privacy policy, so export anything you need first.

8. Your data

Your tag and location data stays yours. You give us permission to process it only to provide and improve the service. You can export history as CSV or through the API at any time while your account is open.

9. Availability and changes

We work to keep NovaTrack running and secure but do not promise it will be uninterrupted or error-free. We may improve or change features; if we remove something important we will give reasonable notice.

10. Liability

To the extent the law allows, the service is provided “as is”. Novasys is not liable for indirect or consequential loss, such as lost profits, or for loss or theft of tracked items. Our total liability in any 12 months is limited to the fees you paid us in that period. Nothing in these terms limits rights you have under the Consumer Protection Act where it applies to you.

11. General

These terms are governed by the laws of the Republic of South Africa. We may update them and will change the date at the top when we do; for material changes we will email account owners. If part of these terms is found unenforceable, the rest still applies. Questions: support@novasys.co.za.